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Leadership communications

From the Leadership Team

One place, one story, same time — whether you're in Pekin or working from home.

Watch the latest town hallAsk leadership a question

Dan Connell

Chairman, President and CEO

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Going Beyond the expected in 2026

Team, for more than a hundred years we've earned trust one promise at a time. This year I'm asking each of us to go beyond the expected.

That starts with our independent agents. They chose us, and they deserve quick answers, simple processes and a partner who picks up the phone. When we make their day easier, policyholders feel it.

We're investing in technology that removes friction — in claims, in quoting, and in the tools you use every day. Not technology for its own sake, but so you can spend more time on work that matters.

And we're taking care of our people. You are the reason this company is respected across 22 states. Ask me anything, anytime. I'm listening.

— Dan

Latest updates

What leadership is sharing

  • StrategySample date

    Quarterly town hall recap

    What we covered, what you asked, and the three things I want every one of us to carry into next quarter.

    Dan Connell

  • TechnologySample date

    P&C claims modernization: where we are

    Our new claims workflow is live for a first group of adjusters. Here's what's changed and what comes next for your team.

    Joel Jackson

  • ResultsSample date

    Life business update

    Our Life team is growing new business with agents across our states. A look at what's working and where you can help.

    Jocelyn Duncan

  • ResultsSample date

    Our financial strength and ratings

    Why our ratings matter to agents and policyholders, and how the work you do every day protects them.

    Ryan Hanson

  • CommunitySample date

    Thank you for showing up

    You gave a remarkable number of volunteer hours this year (sample figure). Here's the impact, community by community.

    Dan Connell

  • PeopleSample date

    Hybrid work, one year in

    What we've learned about working across home office and remote teams, and the guidelines we're keeping.

    Tyler Petersen

Town hall hub

Be in the room, wherever you are

Next town hall

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Thursday, Dec 10

9:00–10:00 a.m. CT · Home office and Teams

Submit a question

Last town hall: key takeaways

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  1. 1Agents told us speed matters most — we're cutting quote turnaround as a top priority.
  2. 2Claims modernization is moving from pilot to wider rollout this year.
  3. 3Our financial position remains strong, giving us room to invest.
  4. 4Hybrid work continues; teams set their own rhythm with their leader.
  5. 5We're expanding volunteer time so everyone can give back.
Which topic do you want more on?

Our priorities this year

Four things we're focused on

01

Serve our independent agents better

Why it matters to you: When agents win, every role here wins — your work reaches more policyholders.

  • Quick
  • Reliable
  • Respected

02

Modernize how we do business

Why it matters to you: Better tools mean less rework and more time for the parts of your job that matter.

  • Tech-savvy
  • Innovative
  • Nimble

03

Grow responsibly across our 22 states

Why it matters to you: Steady growth keeps us strong and opens new paths for your career.

  • Sensible
  • Reliable

04

Take care of our people and communities

Why it matters to you: You deserve to feel supported here, and proud of where we show up.

  • Respected
  • Sensible

Our values: Quick · Innovative · Nimble · Sensible · Reliable · Tech-savvy · Respected

Meet the leadership team

The people behind the messages

  • Dan Connell

    Chairman, President and CEO

    What I'm focused on: Making sure every agent and policyholder feels the difference of working with us. (illustrative)

  • Jocelyn Duncan

    SVP and COO, Life

    What I'm focused on: Simplifying how families buy and keep life coverage with us. (illustrative)

  • Joel Jackson

    SVP and COO, Property & Casualty

    What I'm focused on: Faster, friendlier claims through modern tools and clear ownership. (illustrative)

  • Ryan Hanson

    SVP and CFO

    What I'm focused on: Keeping our financial strength steady so we can keep our promises. (illustrative)

  • Tyler Petersen

    SVP, General Counsel and Secretary

    What I'm focused on: Helping us move quickly while staying sensible and compliant. (illustrative)

Ask leadership

No question is too small

Demo only — no names are attached and nothing is sent.

Questions answered

Is hybrid work here to stay?

Yes. We've seen great work happen both in Pekin and from home. Your leader will keep working with you on the rhythm that fits your team. (Sample answer)

Where are our technology investments going?

First, into claims and policy systems agents touch every day. Second, into tools that remove manual steps for you. We'll share progress at every town hall. (Sample answer)

What are our growth plans?

Grow thoughtfully in the 22 states we already serve, deepen agent relationships, and keep pricing sensible. Growth that hurts our strength isn't growth we want. (Sample answer)

How are results shared with employees?

Every quarter, on the same day as the town hall, right here. No one should hear our results from outside first. (Sample answer)

How do I get involved in community programs?

Talk to your leader or watch this page for upcoming volunteer opportunities. Every team is welcome to propose one. (Sample answer)